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We offer Free Returns & Exchanges within the US
Please, review the policy guidelines & information below before submitting your return request:
HOLIDAY RETURN WINDOW EXTENDED THROUGH 1/25/25
To celebrate the gift giving season, we've extended our return & exchange window through January 25th. So you just do the giving, and if a size needs to be exchanged, we'll handle the rest!
We only accept items back that are in New & Unworn condition
If you have worn your pair outside, we cannot accept it back for a return or an exchange.
This is because we cannot restock & sell (even slightly) worn Sabahs & Babas.
Each pair will be carefully inspected upon return to ensure quality.
We encourage you to try on your Sabahs indoors to see how they fit before wearing them outside.
To that end, we are here to help troubleshoot fit - you can email us at portal@sabah.am for support.
International Returns Information
We do not offer free return shipping for customers outside of the United States.
International customers are responsible for shipping their return or exchange back to us at their own cost.
For an international exchange, we will incur the cost of shipping the new item to you, but you must first send us back the original order.
To coordinate an international return, please email us at portal@sabah.am.
This policy is subject to change by Sabah in its sole discretion, including, without limitation, if your purchase is made in connection with a special promotion or sweepstakes.
Details you will need to start a return
To initiate a return via our online portal (linked below), you will need the 6-digit order number, shipping zip code, & order email address.
This information can be found in the confirmation email you received at the time of purchase.
Having trouble locating this?
Email us at portal@sabah.am with your information, and we can do some digging.
In-store Purchase Returns
To return or exchange an item you purchased in store, there are two primary options.
If you are still close by, we would absolutely love to host you back into the shop for your return. Our team will take great care of you!
Not in town anymore? Process a return online.
You will need the 6-digit order number & the email address that was taken in-store.
This information can be found on the receipt/confirmation email you received at the time of purchase.
Having trouble locating this?
Email us at portal@sabah.am with your info, and we can help track it down.
Gift Exchanges
Returning a gift? Need a new size or want a different color?
We can help!
If you have access to the 6-digit order number & shipping zip code/order email address, you can process an exchange via our online portal (linked below).
If not, you can send us an email at portal@sabah.am with the gifter's name & email address.
We can use those details to locate the original order and start your return.
Final Sale Items & Restrictions
Certain items & collections in our market place are marked for final sale or have detailed return restrictions.
If you have questions about a final sale item or a return restriction, please email us at portal@sabah.am.
- This online Returns Portal is for orders placed within the US & Canada only.
- We do not offer free return shipping from APO & DPO addresses.
For returns from the US & Canada*, our online returns portal will provide you with a shipping label that you can print at home and use to ship us back your return.
*Canada-based customers are responsible for return shipping fees in the returns portal.